The Wags Way
You know our philosophy, now for our process:
Fill out our contact form.
Schedule a first lesson via Zoom. For this virtual meeting, we ask that you prepare and submit responses to our Behavior Questionnaire. We’ll discuss your responses, and help you implement some simple solutions from day one. Please allow up to 90 minutes for the initial meeting.
Schedule an in-person lesson. Based on your and your dog’s needs, we’ll determine which lesson format is right for you. Usually, lessons are 30- or 60-minute in-home lessons.
Following your lesson, our team will reach out to you via text message with a homework assignment. We’ll ask that you reply by submitting videos of your work with your dog so that we can see how things are going! We provide feedback on your homework via a Zoom lesson, so the sooner you submit your videos, the more time you’ll have to make any recommended changes.
Schedule follow-up lessons. We work through a combination of in-person and/or Zoom lessons. There are some issues for which we work almost exclusively via zoom, and some that are best treated in-person, when possible. For clients who fall far outside of our usual 20-mile travel radius, we may work more frequently in a remote format. There is no minimum or maximum number of lessons — we work with you until the job is done.
Payments for one-time services are due within ten days of the post-lesson invoice. Clients who book private lessons may also add on private lessons and field trips, subject to availability -- those services will be added to your invoice at the end of the month.
Payments may be made by cash, PayPal, or Venmo.
*3% processing fees may be applied to credit cards
Last note for potential Pawtners:
The pacing of lessons is up to you, but we recommend meeting in-person every 14 - 21 days, with a homework meeting via Zoom in between. For clients who may be aided by more frequent contact with us, we may suggest enrolling in our daily training lessons/walks, in-home intensive lessons, or field trips — based on our availability.
Lessons to address intrahousehold aggression and issues concerning multiple dogs in a household may require that more than one trainer attend the lesson for safety. In these instances, additional fees may be applied.
Mileage Fees are applied to visits more than 20 miles away from the Wags headquarters in Roanoke, Virginia.